Shipping Policy

Petpet-park is happy to offer multiple shipping options for the convenience of our customers.

We will process your orders once we receive. 

Normally, after the order has been paid, the warehouse needs 1-2 days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped.However, additional time may be required due to peak selling season, invalid addresses, customs clearance issues and public holidays. Thank you in advance for your patience.

We provide free shipping services for all customers World-Wide

*Unfortunately, we cannot ship to the following countries/regions:

Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Argentina, Armenia, Aruba, Ascension Island, Belarus, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Colombia, Costa Rica, Curaçao, Cyprus, Ecuador, Egypt, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Honduras, India, Indonesia, Iraq, Isle of Man, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Lebanon, Liberia, Libya, Liechtenstein, Madagascar, Malawi, Maldives, Mali, Martinique, Mauritius, Mayotte, Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Norfolk Island, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Réunion, San Marino, São Tomé & Príncipe, Senegal, Serbia, Seychelles, Sint Maarten, Slovakia, Slovenia, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Barthélemy, St. Helena, St. Martin, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tanzania, Togo, Tokelau, Tristan da Cunha, Tunisia, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

*Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at  au.petpetparkservice@gmail.com.Our customer service team will do all they can to help you!

Please also note that it may take up to 24 hours for your tracking link to update. If you did not receive a shipping confirmation or you have any questions about your order, send us an email at  au.petpetparkservice@gmail.com